We currently only offer online services to our customers.

All our pieces are made to order – including jewellery that is not personalised. Please allow 3-4 weeks for production. This does not include shipping time.

Please expect longer production times if your order is placed during extremely busy periods or during the Christmas and New Year break. We will communicate any delays via email.

Yes! We offer customisations and making one-of-a-kind pieces through our bespoke services. Contact us at info@estjewellery.com.au with your requirements and for more information.

At Est Jewellery we believe luxury comes at any price tag.

Our pieces range from 925 sterling silver, 18 carat gold plated, as well as 9, 14 & 18 carat solid gold.

Refer to our Jewellery Care Guide for detailed instructions on how to clean and maintain your Est Jewellery pieces.

The difference in carat gold refers to the percentage of pure gold it contains.

9 carat gold contains 37.5% pure gold and 62.5% other metals.

14 carat contains 58.5% pure gold.

18 carat contains 75% pure gold.

Yes! Lab diamonds are real diamonds that are physically and chemically identical to naturally mined diamonds.

They are also ethically sourced and a more cost-effective option.

Unlike 18 carat gold, 9 carat gold can tarnish due to the higher percentage of the other metals mixed in with the gold alloy. 9 carat rose gold is especially one that will show more obvious discolouring due to the copper mix oxidising with the alloy.

The good news is, this can easily be fixed by soaking your jewellery in lukewarm water with mild soap for 10 minutes and gently scrubbing with a soft bristle brush; then rinsing again and leaving to air dry.

A gold polishing cloth also works really well at cleaning and polishing your jewellery.

As we do not have a physical store, we do not have a goldsmith on hand to fix damaged jewellery.

We are happy to cover the cost of reasonable repairs for any manufacturing faults within 3 months after purchase.

We reserve the right to assess the condition of the piece prior to covering any costs for repair if deemed necessary. The customer is responsible for the cost of return shipping to us.

We are not liable to cover costs for any damage to jewellery that is subject to mishandling, fair wear and tear or accidental breaking.

No, we do not offer exchanges or refunds for our items. Please refer to our Shipping & Returns Policy for more details.

While we strive to use hypoallergenic materials, individual sensitivities vary. If you have specific metal allergies, please check the product descriptions or contact us for more information.

Please contact us within 1 hour of placing your order if you have made a mistake or if any changes need to be made. Once your order is in production, we are no longer able to make any changes.

Currently, we only ship within Australia. For international orders, please contact us for special arrangements.

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for your convenience.

Once your order is dispatched, you will receive an email with your shipment confirmation and tracking details.